1. General
These clauses govern every TL Ghana rental engagement.
- Terms may change at any time; the live site hosts the authoritative version.
- Continuing to use our services confirms acceptance of any revision.
Legal
Terms Conditions
Clear rental policies that protect your journey, your vehicle, and our team every time you book with TL Ghana.
24/7
Concierge support
7-10d
Refund window
100%
Serviced fleet
15+
Coverage cities
Updated frequently
We notify clients whenever a legal clause changes.
Summary
Know the non-negotiables
Eligibility, payment, and operational discipline keep the TL Ghana fleet protected for every renter.
Eligibility essentials
Self Drive remains exclusive to Kumasi residents and vetted travelers.
35+ years with 1+ year Ghanaian driver's license
Visa passport, Ghana Card, digital address & emergency contact
Guarantor required for Self Drive contract
Self Drive rentals must be more than three days upwards
Payment clarity
Upfront bookings keep fleet logistics predictable.
Full payment plus GHC 2k-5k refundable cash lock
Daily charge ranges from GHC 500 to GHC 5000
Pick and Drop charges per hour after customer pickup (rate depends on the car)
Cash • MoMo • Bank Transfer accepted
Operational discipline
Protect the vehicles you trust for your journeys.
Return in original condition beyond normal wear
Illegal, sub-lease, or unauthorized commercial use prohibited
Late returns trigger daily rental plus cash-lock deductions
Clauses
Detailed terms
Each clause below is enforceable across all rentals. Read carefully and keep a copy with your booking confirmation.
2. Eligibility
We verify competency, residency, and accountability before releasing a vehicle.
- Self Drive rentals operate exclusively in Kumasi.
- Minimum age is 35 with a Ghanaian driver’s license held for 12+ months.
- A valid visa passport, Ghana Card, digital address, emergency contact, and guarantor are mandatory for Self Drive.
- Self Drive rentals must be more than three days upwards.
3. Booking & Payment
Confirm bookings via our office or customer team with total cost clarity.
- Self Drive requires full payment before dispatch in addition to the refundable cash lock (GHC 2,000 – 5,000 based on vehicle).
- Daily charges span GHC 500 – 5,000, depending on the selected car category.
- Pick and Drop service charges per hour after we pick up the customer (rate depends on the selected car).
- Payments can be settled via cash, Mobile Money, or bank transfer.
- We issue daily mileage updates through WhatsApp for transparent tracking.
4. Vehicle Use
Operate responsibly and return cars as received.
- Return the vehicle in the same state excluding reasonable wear and tear.
- You bear full liability for damages, theft, or loss during your rental window.
- Strictly no illegal activity, sub-leasing, or unauthorized commercial engagements.
5. Cancellations & Refunds
Cancellations impact fleet allocation, so fees apply.
- Cancel prior to the trip date: 40% cancellation charge applies.
- Cancel on the same day: charged a full day’s rental.
- Eligible refunds are processed within 7–10 business days.
6. Late Return Policy
Unplanned extensions disrupt itineraries and driver rosters.
- Every late day adds another full daily rental charge.
- Outstanding fees are deducted from the cash lock.
- Return the car in approved condition to receive the remaining lock balance.
7. Fuel Policy
We launch and close every trip with a full tank.
- Vehicles leave the depot with a full tank and must be returned the same way.
- Any shortfall is billed at prevailing rates.
8. Safety & Maintenance
Preventive maintenance and pre-trip inspections protect both parties.
- All fleet assets undergo routine servicing and safety checks.
- Inspect the vehicle before departure and flag anomalies immediately.
9. Liability
We limit liability to the service expressly described.
- TL Ghana is not liable for accidents, indirect damages, or losses incurred during your rental.
10. Privacy Policy
Your personal data stays protected.
- We handle customer information per the TL Ghana Privacy Policy.
- We only use personal data with transparency and clear operational need.
11. Contact Us
Reach our legal and concierge desk for clarifications.
- Email: tlghana@gmail.com
- Phone: +233 550 222 888
- Address: Airport Roundabout, Kumasi
Need clarity
Questions about a clause?
Connect with our concierge desk or legal partner for clarifications before your trip.
Documentation updates are timestamped. Keep copies of your signed rental agreements for your records.
Emailtlghana@gmail.com
Phone+233 550 222 888
OfficeAirport Roundabout, Kumasi